For those of you wanting to see all the software that MSPs look to for monitoring solutions you can attend the MSP Alliance show.

http://www.mspalliance.com/psysb/index.php?option=com_eventing&Itemid=125&Itemid =148

I spoke there once about monitoring VoIP in an MSP environment. I may see if they will let me speak again. I like to hear my own voice.